Privacy Policy

Last updated: June 1, 2025

At ByCanafa, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who we are

ByCanafa
Website: https://bycanafa.com
Email: info@bycanafa.com

We are the data controller for your personal data collected through this website.

2. What personal data we collect

We may collect the following information:

  • Full name
  • Email address
  • Billing and shipping address
  • Phone number
  • Payment details (processed securely)
  • IP address and device/browser data
  • Cookie and usage information

We collect data when you:

  • Place an order
  • Sign up for our newsletter
  • Contact us
  • Browse our website

3. How we use your data

We use your data to:

  • Fulfil and deliver your orders
  • Communicate with you (e.g. order updates or support)
  • Send marketing emails (if you opt in)
  • Analyse and improve our services
  • Comply with legal obligations

4. Legal basis for processing

We process your data under the following lawful bases:

  • Contract (order fulfilment)
  • Consent (marketing communications)
  • Legal obligation (e.g. tax reporting)
  • Legitimate interest (e.g. website improvement)

5. Sharing your information

We may share your data with:

  • Shopify (our e-commerce platform)
  • Payment processors (e.g. Shopify Payments, PayPal)
  • Shipping carriers
  • Email service providers

Some data may be processed outside the UK (e.g. in the US or Canada). We ensure appropriate safeguards are in place.

We never sell your data.

6. Your rights under UK GDPR

You have the right to:

  • Access your personal data
  • Request correction or deletion
  • Withdraw consent at any time
  • Object to certain processing
  • Request data portability

To exercise your rights, email us at info@bycanafa.com.

7. Cookies

We use cookies to provide essential functionality and improve your experience. You can adjust your cookie preferences via your browser. See our Cookie Policy (if available) for more details.

8. Data security

We implement industry-standard measures to protect your information, including:

  • SSL encryption
  • Secure payment gateways
  • Access controls and restricted data handling

9. Data retention

We keep your data only as long as necessary for the purposes outlined above, unless a longer period is legally required.

10. Contact & complaints

Questions? Contact us at:
Email: info@bycanafa.com

11. Changes to this policy

We may update this policy from time to time. The latest version will always be published on our website.